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Device Lifecycle Management Reimagined

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Sakon’s Device Platform connects enterprise and service provider data sources to provide visibility into the extended device lifecycle for all device and ownership types. 

Challenges of managing the device lifecycle
without an integrated platform

People RMA Connected Help Desk Claims Shipping MDM Location Compute Warranty Orders OEM Cost Compute Carriers Var Data
People RMA Connected Help Desk Claims Shipping MDM Location Compute Warranty Orders OEM Cost Compute Carriers Var Data

The Device Lifecycle Doesn't Begin When
The Device Turns On

Pre-Life
Pre-life
Devices are created at the manufacturer and shipped to distributors.
Forward Logistics
Forward Logistics
Devices are in the depot where they are staged, kitted, and shipped.
Active Life
Active Life
Devices are assigned to a user. Connected Devices are activated. Active life transactions, inventory, and costs are tracked.
Reverse Logistics
Reverse Logistics
Devices that need to be returned, replaced, or exchanged are sent back to the VAR.
Post-Life
Post Life
Devices are recovered for remarketing, recycling or destruction.

Tracking the complete device life journey

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The Sakon Device Platform tracks each device from manufacturer to retirement in a single platform.
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Key Features

POINT IN
TIME STATUS REPORTING
Access point-in-time device status to understand exactly where a device currently is in its lifecycle: e.g. Stock, Customer Reserved Inventory, Spare Pool, Deployed, Activated, Inactive or Unassigned, Lost, Stolen, In Repair, In Transit to End-User, or In Transit Being Returned to Depot.
TURNING DATA INTO ACCURATE INFORMATION
Sakon Device Platform aggregates disparate and decentralized data systems and data sources into a single accurate stream of device lifecycle information. Data from OEMs, VARs / Depot Partners, Carriers, MDM, Asset Management Databases, HRIS Systems, Shippers, Repair Partners, and Disposal Partners can all be ingested into one solution – the Sakon Device Platform.
INVENTORY AVAILABILITY
BY SUPPLIER
Obtain visibility of all owned device inventory across one or multiple depot partners so you can plan proactively for upcoming events, such as: large device refreshes, budgeting and forecasting future device supply vs. demand, and restocking certain devices in your depot.
AUTOMATED
WORKFLOWS
Automatically move devices through all lifecycle stages of pre-life, transit life, active life, and post-life using logically derived statuses customized for your business requirements and based on specific triggering events found within ingested data sources (like a shipment) or duration (like last MDM check in over 30 days).
DEVICE
COVERAGE
Systematic device protection, ordering and refresh programs based on stock/reserved levels, and Inventory Available by Supplier.
benefits

Benefits

benefits
Supply Chain Visibility
Effectively manage supply chain execution and velocity to provide timely device demand and deployments.
High Quality Lifecycle Services
The detail contained and managed within the Sakon Device Platform ensures service delivery, device lifecycle tracking, and helps optimize capital/operational expenses.
User Experience
Automated device lifecycle workflows ensure speedy and accurate responses to enterprise and end-user events, increasing overall business and user experiences.
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The Connected Associate

Large retail corporation gifting 700K+ employees free smartphones.

Challenge:

Track deployment 700K+ device deployment for domestic US salary and hourly associates.
No platform or solution to track supply chain activity, asset tracking and management.

Solution:

Connected with client’s ServiceNow AMDB and Request Management Systems.
Integrated Workforce One MDM and OEM Enterprise Mobility Management system.
Connected with VAR Order Management Platform.
Integrated FedEx shipment tracking for end-to-end visibility.
Defined 23 different customized asset states and tracked each of them as the rollout scaled.
Published full on-demand program inventory reporting and dashboards.
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Results:

Sakon’s Asset Lifecycle Management solution delivered the technology and provided visibility to the end-to-end process as no previous company ever could.

Resources Library

Gartner_2022_Magic_Quadrant
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Press Release
Sakon Recognized as a Visionary in 2022 Gartner® Magic Quadrant™ for Managed Mobility Services, Global
Sakon, the leading platform and services provider for understanding, managing, and transforming enterprise communications, has been named a Visionary in the 2022 Gartner Magic Quadrant for Mobility Management Services, Global.
ServiceNow_Plus_Sakon-1
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press release
ServiceNow Powered by Sakon Mobile
You can now leverage and extend your ServiceNow platform with Sakon Mobile to provide a complete end-to-end mobility management solution for all your mobile devices, services, expenses, processes, and policies while creating a seamless experience for end-users.
Device Lifecycle_Mobility Management_Ecosystem_option2-1
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blog
Understanding the Mobility Management Ecosystem
A mobility management ecosystem is composed of a variety of technologies, processes, people, and devices that work in unison to enable organizational success.

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