Infrastructure
It’s hard to manage what you can’t see.
Fiber, broadband, 5G and backup lines now span thousands of sites, with no single view of what’s deployed.
Telecom data you can trust.
Sakon reconciles every service, device, bill and contract across your carriers and systems, so your wireless, network and finance teams work from the same facts.
Save 8%+ on telecom spend in year one*- Automate lifecycle management on any platform
- Simplify telecom transformations
- Give employees self-service with Ask Milo™
Trusted inventory in six weeks. Automation live by week 12.‡
$1B+saved for clients180+ enterprise customers1,000+ carriers connected4.6/5on Gartner Peer Insights™†
*Typical first-year savings across Sakon customers. Results vary by carrier mix and starting state.
‡Typical timeline for one lifecycle, such as wireless. Complex multi-carrier estates are scoped individually.
Same facts, every team
- Wirelessdevices · lines · plans
- Networksites · services · circuits
- Financialinvoices · contracts · cost centers
Reconciled continuously
New On the ServiceNow Store · October 2026
Just ask MILO
Conversational AI for employee mobility, right inside ServiceNow. Employees ask in plain language. Milo gets it done.
Fewer tickets. No lines left running after someone leaves.
Try asking
Ask MiloOnline in ServiceNow
Illustrative conversation.
Powered by Sakon Telecom Connect, so every request is fulfilled, not just logged.
Three more ways to put it to work.
Run telecom work inside ServiceNow, get answers in plain English,
and give every device a second life.
Telecom Connect
Telecom work that happens inside ServiceNow.
Your teams order, change and retire telecom services in ServiceNow, with cost and inventory attached. The data your platform team relies on stays current. It also powers Ask Milo, so employee mobility requests get fulfilled, not just logged.
- 70+Telecom Connect implementations
- 2certified apps on the ServiceNow Store
- <30days to go live on recent rollouts
Telecom Intelligence
Ask a question. Get a sourced answer. Approve the fix.
For the teams that run telecom. Ask about spend, inventory, contracts or renewals in plain language, and every answer shows the reconciled sources behind it. When something needs to change, Sakon agents draft it in ServiceNow and wait for your approval. Opt-in, on your terms.
ReadsLinesCircuitsInvoicesContracts
Telecom Intelligence
“Which services are still active at this closed site?”
Primary circuit · Columbus, OH
- SiteClosed March 14Customer CMDB
- ServiceListed as activeCarrier inventory
- Billing$9,200 on the September invoiceCarrier invoice
- Next stepDisconnect drafted, awaiting approvalOrder workflow
Digital Lifelines · A Sakon program
Retire devices securely.
Give them a second life.
Secure data wipe puts refurbished devices back into service with the people and communities who need them. Devices that can’t be reused are recycled to standard, and either way the disposition stays on the device’s history.
Explore Digital Lifelines
Proven by 180+ enterprise customers.
Featured · IBM / Kyndryl
One global view of the network.
Sakon built a clean global inventory of every telecom service, automated auditing to catch billing errors as they happened, and supported the move from MPLS to SD-WAN.
Read the IBM / Kyndryl story- Saved
- $130M
- Services managed
- 41,000
- Move supported
- MPLS → SD-WAN
Enterprise
$980K in telecom costs avoidedLarge health system
99.99% of lines matched to the right employeeEach figure comes from a single customer engagement.
Taking control of mobility spend at one of the nation’s largest nonprofit hospital networks
$2M
annual reduction of mobility expenses
40%
increased user
satisfaction
Taking control of a 1,000+ location
network at enterprise scale
1,000+
Branch locations with unified, accurate service inventory
100%
Lifecycle visibility
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Modernizing telecom accounts payable end to end
50%
process efficiency gain
$400K
first month savings
Recognized by the industry. Audited for your data.
Analyst recognition for how we serve enterprise teams. Independent audits for how your telecom data is stored, accessed, changed and paid.
Recognized by
Peer Insights™ verified reviews, and Market Guides for Managed Mobility and TEM Services†
Telecom Vendor of the Year, Efficiency First® Certified
Entrepreneurial Company of the Year, Employee Mobile Experience
Certified and audited
Security
Audited controls over how your telecom data is stored, accessed and changed.
Privacy
Personal data in HR feeds and device assignments handled to a certified standard.
Continuity
Tested recovery for a system your invoice approvals and orders run through.
Payments
Carrier payment rails handled under the card-industry standard.
Platforms
Certified in the ecosystems your teams already use.
Sustainability
EcoVadisESG rated
Independently verified ESG performance across environment, labor and human rights, ethics and sustainable procurement.
Certification marks are the property of their respective owners. How your data is protected
†Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact, nor does it represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content.