Next Level Managed Mobility Services

By integrating data across the mobility ecosystem and automating hundreds of mobility management processes, the Sakon Device Platform transforms and elevates the way enterprises and service providers manage mobility.

Quote
“Sakon's platform allows for integration with other systems, and its data management capabilities enable normalization of data to provide a single view. The objective is to deliver one view that companies can use to better understand the usage, cost and sentiments of their workforce.”
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2022 Gartner Magic Quadrant for Mobility Management Services, Global.

Key Challenges of Managing Enterprise Mobility

Fragmented
Ecosystem

Supporting mobile devices is complex due to the growing and fragmented ecosystem of service providers required to manage each end-user. Each service provider comes with its own set of tools and processes solely focused on their piece of the delivery. It is challenging for IT to manage.

Siloed
Data

The ever-growing proliferation of devices leads to an abundance of data that is scattered across different locations, silos, and management system. Enterprises struggle to find the source of truth for device, service and expense data.

Negative
User Experience

Decentralized or complex device procurement experiences lead to dissatisfied end users combined with the confusion about where to go to get help within the organization. The lack of timely and proactive communications to end users about order status or their requests to move, add, change, disconnect services – leads to increased calls to help desk to answer basic questions.

Sakon’s Data-First Approach to Managing Enterprise Mobility

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The 5 Key MMS Capabilities

1. Sourcing and Logistics

1. Sourcing and Logistics

Sourcing And Logistics
Sakon Solution
Sakon provides a marketplace of vetted service providers to ensure the highest quality of services and a Device Platform to govern and provide visibility.

The Sakon Platform connects multiple enterprise and vendor system data sources together to create complete visibility and control over the entire device fleet using best-in-class analytics Integrated from OEM through the VAR to the end-user.
Benefits
Visibility into the supply chain to effectively manage supply chain execution and velocity.

The data managed within the Sakon Device platform ensures service delivery, intelligent lifecycle tracking, and helps optimize capital/operational expenses.

Automated device lifecycle workflows ensures speedy and accurate responses to enterprise and end-user events increasing overall business and user experiences.
Sourcing And Logistics

2. Managed UEM

managed

2. Managed UEM

managed
Sakon Solution
The Sakon Device Platform ingests daily UEM data via API integration for multiple UEM platforms across different device types.

The UEM data Sakon collect in the Device Platform is utilized across departments for device ownership management, usage tracking, or to help ITAM resources schedule large device refreshes.
Value to Clients
UEM data in a single platform for various devices types; laptops, tablets, smartphones.

Enterprises migrating from one UEM platform to another can do so without risking security while also providing IT data on employees that had not yet activated the new enrollment.

Sakon leverages UEM data to help track point-in-time statuses in the device lifecycle such as “in-use”.

3. Security Management

3. Security Management

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Sakon Solution
Sakon provides a multi-layered approach to security management that includes Sakon delivered solutions as well as technologies from partners.

As the mobile ecosystem orchestrator, Sakon utilizes this important data source to reveal key insights to the enterprise about mobile device security, threat gaps/preventions and data protection.
Benefits
Ability to proactively repel security threats.

Protect customer data.

Comply with global security mandates and audits.
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4. Financial Management

Financial Management (1)

4. Financial Management

Financial Management (1)
Sakon Solution
The Sakon Device platform was designed to simplify and unify mobility management from ordering to cost optimization. We provide flexible solutions for end-to-end lifecycle services on a single platform for all device types and all ownership models.
Key Differentiators
Single platform to manage expenses for all device types, ownership models and service providers.

Roll-up of usage, expenses across service providers, carriers and geographies providing a single comprehensive view.​

Integration to enterprise financial systems automating invoice processing and cost allocation.

Robust audit and optimization practice to ensure connectivity services are as efficient as possible.

5. Program Management

5. Program Management

Info
Sakon Solution
Proven program management framework:

Industry leading SLAs and XLAs for order fulfillment, optimization, help desk and data accuracy.

KPIs to measure the performance of all third-party service providers on behalf of our customers.

Tracking total cost of ownership as a key measure to determine program effectiveness.

Enforcing global standards by continually adding a broad portfolio of certifications. e.g. Sakon is the first MMS to be FirstNet verified.

Continually adding consumer-like support channels to resolve technical requests such as customer mobile apps, online chat and integrations with Slack, Teams and ServiceNow.
Benefits
Data intelligence to enable oversight, governance and enforce partner accountability.

Reporting and analytics to ensure customer engagement, performance monitoring, and risk anticipation.
Info

Benefits

Data Accuracy
and Visibility

Disparate data is consolidated into a single platform and view to understand the complete lifecycle of mobile device, service and expense data

Cost Management
and Savings

Process, manage and optimize all costs across the entire mobile environment to identify savings and maximize mobile investments.

Empower
End Users

Providing users with easy and simple ways to see their mobile devices, combined with the most flexible self-service options results in useful and positive experiences.

Background Background

Global Capabilities

Proven experience to manage over 900 carriers in 100+ countries.
Background
Procurement
Proven Global Procurement Framework for flexible solutions to carrier/country specific nuances and regulations.
Background
Inventory
Automated algorithmic process to create and maintain accurate global inventory
Background
Financial
Onboard new carriers within 2 billing cycles. Ability to take invoices in native language and currency, roll up reports in common currency
Background
End User Experience
Platform provides multiple languages and currencies options for end users. Integrated online chat tool with over 100 supported languages
Global_Capabilities_Map

Insights

Gartner_2022_Magic_Quadrant
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press release
Sakon Recognized as a Visionary in 2022 Gartner® Magic Quadrant™ for Managed Mobility Services, Global
Sakon, the leading platform and services provider for understanding, managing, and transforming enterprise communications, has been named a Visionary in the 2022 Gartner Magic Quadrant for Mobility Management Services, Global. Sakon is one of nineteen MMS providers acknowledged by Gartner and plotted based on ability to execute and completeness of vision.
top-10-healthcare
case study
See What We’ve Done For One of The Top Healthcare Systems in the Country
One of the ten largest health systems in the US had a major problem. They were spending thousands of hours managing a decentralized mobile estate across multiple systems and regions relying on manual processes. They wanted to simplify their mobile infrastructure by enabling end-user self-service, integrated reporting, and centralized management across devices and locations. That’s right – they wanted it all on a single platform.
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case study
Understanding the Mobility Management Ecosystem
A mobility management ecosystem is composed of a variety of technologies, processes, people, and devices that work in unison to enable organizational success.