Staying ahead in the competitive telecommunications space requires constant innovation, a focus on client satisfaction, and consistent performance across all engagements. Once again, Sakon has solidified our proficiency in all three categories by remaining the most-rated and highest-rated out of all telecom expense management companies featured in Gartner’s Peer Insights.
As we continue to lead the pack in the telecom industry, each review further attests to our quality TEM solutions and highlights our expertise in telecom customer service. With our previous clients taking the time and effort to craft glowing recommendations, our own belief in providing an unmatched product is reflected by organizations leveraging our software on a daily basis.
Gartner and the Importance of Reviewing Telecom Expense Management Companies
While Gartner is well-known and highly revered as a dependable research and advisory company for business and IT leaders, the organization also offers a platform for companies to share authentic feedback. The platform features over 640,000 verified reviews and ratings from actual users of IT products and services. This feedback is crucial in helping businesses find TEM solutions that meet their needs, reducing the risk of accidentally adopting an unsuitable choice.
Gartner Peer Insights holds vendors accountable for their offerings, encouraging continuous development and customer satisfaction. The platform ensures transparency to provide an unbiased view of vendor performance and product effectiveness, in addition to letting users conduct a detailed comparative analysis of multiple vendors and products simultaneously. A company can decide which telecom expense management provider will bring meaningful change by reading the honest opinion of a software’s features, usability, and support.
Sakon has an established reputation for accolades from this monumental thought leader. Our feature as a Visionary in their 2023 Magic Quadrant™ for Global Mobility Management Services and being named a Customers’ Choice in 2021 demonstrate reliable quality, from first contact to customer service upkeep, that rises above that of alternative telecom expense management companies.
Sakon’s Performance Metrics
Since we are a team that appreciates data-driven decision-making, we let the actual numbers on our TEM services speak for themselves. With over 175,000 peer contributors on Gartner’s Peer Insights platform, a high rating isn’t just a vanity metric; it represents the faith and approval given to our platform after years of meeting and exceeding expectations.
Simply put, if our TEM solutions didn’t continually streamline invoicing and billing, effectively monitor vendor payment, and regularly provide true ROI from expense management optimization for companies worldwide, we wouldn’t be the top-ranking service provider. While our review profile is updated live, we wanted to capture a snapshot of the glowing support displayed at the time of this article’s publishing.
The Customer Experience
All telecom expense management companies in the list are ranked on a 5-point scale in the following categories:
- Product Capabilities examines overall functionality and performance, how well it meets user expectations, the breadth of its features, and the reliability of its operations.
- Integration & Deployment evaluates how smoothly the product integrates with existing systems, the ease of the deployment process, and the quality of the vendor's support during the initial setup phase.
- Service & Support measures the quality and responsiveness of the vendor's customer service and technical support, the availability of resources, and effectiveness in resolving issues.
- Evaluation & Contracting assesses the ease and clarity of the vendor's evaluation process, the transparency of the contract terms, the fairness of pricing, and contract flexibility.
Sakon, which has over 30 distinct reviews from IT experts, achieved the highest ranking possible in the first three criteria, receiving a 4.5 out of 5 for Evaluation and contracting alone.
Review Statistics
In a field that requires precise metrics, we’re happy to share some that outline how the public sees our commitment to excellence. Word of mouth and qualitative claims on our work help show our human-oriented approach, but the hard numbers are what set us apart.
Halfway through 2024, Sakon has received the most reviews out of all telecom expense management companies featured on Gartner Peer Insights, with 31 individual supportive mentions. The most impactful fact? All reviews are 4s or 5s, with 20 and 11 for each tier, respectively.
Having no critical reviews, a 65% rate of flawless reviews, and an average of 4.7 stars, specifically on a platform where Sakon has zero sway or impact on responses, our position in providing unmatched TEM solutions is as strong as ever.
Client Testimonials
Customers have consistently praised Sakon's comprehensive TEM solutions catering to an enterprise’s diverse needs. The platform’s ability to provide detailed insights into telecom spending, coupled with its user-friendly interface, has garnered high marks from users.
While reviews are provided anonymously for transparency, those praising Sakon’s offerings were not afraid to speak their minds. One 5-star review from the government sector shared positive sentiments: “We have complex needs across our organization, and Sakon has never once failed to fulfill our detailed needs in a way that works even better than what we had originally dreamed of.”
Both technology and a dedication to human-oriented telecom customer service were mentioned throughout, with one IT services employee noting, “Implementation phase was seamless. The Sakon team was very engaging and helpful throughout the process. Since going live, it's made my day-to-day tasks simpler to complete.”
Sakon continues to complement even the most complex telecom infrastructures in the health and biotech sector. A healthcare IT professional stated, “Sakon has been truly flexible in accommodating our unique allocation methodology. Customer service has been excellent, and response time to inquiries or issues is within a couple of hours.”
Our team can easily highlight how Sakon differentiates itself from other telecom expense management companies, but hearing unprompted testimonials from professionals brings us a sense of immersive appreciation. While a litany of other TEM services are available, our platform remains the top choice for businesses seeking their first integrated telecom environment and organizations looking to upgrade existing software.
Building On Customer Feedback and Reviews
Customer feedback and reviews are essential to a business's growth, and Sakon has embraced this truth wholeheartedly. We stay at the forefront of the telecom expense management industry by actively listening to our customers and incorporating constructive insights.
Looking ahead, Sakon will continue to rely on customer feedback to guide our roadmap towards continued innovation. Improvements in cutting-edge analytics tools and AI-powered solutions are direct responses to customer requests for deeper insights and more intelligent capabilities. We will keep our finger on the pulse of customer needs, building future developments that will continue to outperform other telecom expense management companies and work towards a more connected future.
Experience our Premier TEM Services Firsthand
We are deeply grateful to our customers for each invaluable piece of feedback. However, our work doesn’t end here — we look forward to building new successful partnerships that turn the arduous process of telecom expense management into a source of truth and revenue.
Reach out to our team today for a guided tour of the telecom expense management solutions that IT professionals continue to praise year after year!
Blogs
TEM
,
Telecom
,
Expense Management
,
Awards
